Showing posts with label flight attendant. Show all posts
Showing posts with label flight attendant. Show all posts

19 May 2014

Malaysia Flight 370 Theory

MH370 Theory

It's time to give my opinion regarding Malaysia flight 370.

This American Airlines B727-223 was stolen from Angola in 2003 and was never found. Link

I think we may have a repeat performance of sorts with MH370. The difference is this was a live flight that may have been stolen and I think whomever did this was showing it could be done with disastrous intentions later on.

Keep passengers alive, secluded, aircraft kept hidden after landing on a make shift runway, painted with a different livery and serial number.

Eventually fly it out and land it at any airport in the region to show it can be done with the ability to keep the world in the dark.

Was the cockpit crew in on it? Maybe one of them but doubtful that both of them were doing it together.

If someone spent years building a runway in the middle of nowhere that could handle a B777 for landing and takeoff this theory is very possible!

Somebody who trained to fly the airplane could have done this solo, difficult yes but possible.

Satellites need to look at land masses in the range of the aircraft, they just might find something!

My two cents on this theory with many more infinite insider details that the news agencies and airlines care not to discuss.

If any parts of my theory is correct this could scare the airline traveling public, airlines and governments of many nations plus Boeing and Airbus. I hope I'm wrong but who really knows!

Questions? Hit me up and let's talk theories!

26 June 2010

AA flight attendant helps deliver baby in 737

American Airlines flight attendant Patricia Sund holding the newborn boy she helped deliver minutes earlier in the back row of a 737 as it flew from Haiti to Florida.

by JASON WHITELY

Original Story: http://www.wfaa.com/news/AA-flight-attendant-helps-deliver-baby-in-737-96702679.html

FORT LAUDERDALE - "My new slogan is going to be, "Coffee? Tea? Deliver your baby?," quipped Patricia Sund, an American Airlines flight attendant.

Patricia Sund helped two doctors deliver a baby boy in the last row of seats, on Friday, June 11, as they flew from Port-au-Prince, Haiti to Fort Lauderdale, Fla.

A Boeing 737 is the stage for this performance yet being very much lacking for space to deliver a baby but anything is possible when the flight attendants are put to the test of their training and cool heads during a situation.

"It took quite a bit of improvisation to figure out a way to position the mother, the medical kit, two doctors, the equipment needed and a way to pass what was needed in-between and over the seats to the attending physicians in order to make this delivery a successful one," Sund said.

Flight 2288 was about 35 minutes from landing in (KFLL) Fort Lauderdale when an extra passenger was announced on the flight and added to the passenger manifest according to American Airlines.

"Watching that baby being born and having him placed in my arms 30 seconds after he was born was an incredibly raw and emotional moment for me," Sund reflected. "It will remain one of the highlights of my Flight Service career. It also most likely makes this crew the newest members of a very small club of flight attendants who have assisted with the birth of a child inflight."

American Airlines said the baby boy was born healthy.

This is a fine example of what flight attendants are trained to do and what so many passengers take for granted. So the next time a passenger thinks that flight attendants are "glorified sky waitresses" hopefully they will remember hearing about this beautiful incident over the skies of the Atlantic and know that the flight attendants are there for more important things than passing out peanuts and opening cans of Coke!

13 April 2010

United Flight Attendant Refuses To Help Disabled Woman With Bags

Hello All BlkAv8tor2003 Checking In!!!

As if things in the airline industry seem to sound more strange everyday, here comes another incident where a passenger needed assistance and a flight attendant refused to assist the passenger. It sounds like a situation of a crew member giving a passenger a hard time and being very direct in her reasoning about it but if you read the whole story then the tables seem to turn the other way. I posted a link to the full story after the excerpt from the passengers blog. You really should read the passengers full story to get an idea of what happened.

As a former flight attendant and customer service manager, it's sad to hear such a response was given from a crew member! The airline should have had a better response to the situation than that...at least sound caring or concerned! I read the passengers story and it sounded like it was full of tiring situations!

The rest of my comments are after the passenger excerpt.

(Excerpt) I boarded the plane and made my way back to my aisle seat where I set down my special seat cushion and lumbar brace before looking around for a flight attendant to help me put my luggage in the overhead compartment. The attendant standing in the front section of economy was a blonde woman probably in her late 40s-50s and I called her over to explain that I needed her assistance because I wasn't capable of lifting my luggage due to my disability.

To my surprise, the attendant rejected my request while excusing it by saying: "If I helped everyone do that all day then MY back would be killing me by the end of the day!" I asked her how I was supposed to get my luggage stowed and her answer was: "You'll just have to wait for someone from your row to come back here and ask them to give you a hand." When I asked what would happen if no one would, her response to me was: "Well, normally a passenger is around to overhear something like this and they'll offer to help with it on their own. You'll just have to ask someone when they get back here." Then she turned back around and went up to the front seats where she waited to "assist" other passengers.

I was completely flabbergasted, but with no other option, I sat down to wait and pulled my carry-on suitcase as close as I could to try to get it out of the way of the aisle. As I'm sure you're aware, however, your aisles are considerably narrow and even my best efforts left half of even my small carry-on suitcase in the aisle. What's more, rather than help me, most of the passengers simply knocked into my suitcase and shoved past me on the way to their own seats. Every time they hit the suitcase, it in turn hit me and jarred my back more and more with each strike.

The plane wasn't even half boarded and it already felt like the pain medication I'd taken less than a half hour prior to entering the airport had worn off as though I hadn't taken it at all. Finally, it was too much and I dropped my suitcase down into the aisle to stop the flow and ask one of the men passing me for help before he went looking for his seat. As he was lifting it, he asked me if I was all right and I told him about my injury. He apologized profusely for my condition and tried to make me feel better by assuring me I would be okay eventually. I doubt either of us believed it, but at that point, it was nice to hear that, even from a total stranger. Full Story Here

("Evilpuppy", is the passenger's blog name) "Evilpuppy" was not exactly the perfect passenger.

This is the problem that passengers run into when they "assume" what the flight attendants, pilots, customer service agents or the airline can and cannot do for you. Flight attendants are truly not there to put your baggage in an overhead bin. It is up to you the passenger to load and unload your baggage in and out of the overhead bins. If you can't lift your own luggage above your head then what makes you think the airline provides someone to do that for you? This is what I mean when I say most passengers don't really know what the job or the duties of the flight attendant are.

"Evilpuppy" has a known disability or injury and you’re carrying on a roll-a-board suitcase? You knew before you left that you would not be able to lift your bag and you assumed it was the flight attendant job to put it in the overhead bin for you. Then when she refused you acted shocked! Now how she refused is wrong in all respects and is not excusable but you should have thought about your disability when packing your luggage. If your back disables you from lifting your own suitcase into the bins, then you should have checked your suitcase and not rolled it aboard and carry on a much smaller bag with your necessary essentials.

United's overall response was just crazy and unfortunately I do believe that a flight attendant and an agent would possibly respond to a passenger the way they responded to you! Your case is not singular and not the last one people will read about. I know as a flight attendant you have to be very careful when dealing with passengers regarding visual and non-visual disabilities. Passengers also must be proactive with their disabilities and give the people around them ample warning without assumptions that help will always be provided or assumed. Just because a passenger is in a wheelchair doesn't mean they want or need help to move about but the person able to offer assistance may not know that.

So I suggest that "Evilpuppy" you may need to be more proactive with your disability seeing how it's not visual. It will require you to change your thought process about the way you travel so that people that are available to help you know that you’re not exploiting their services with your disability and you actually need help. Again the experience you had was all the way wrong and it should have been handled much better.

The flight attendant was wrong to a point in her actions and what she said but you did get on the plane assuming that the flight attendant would do the lifting for you. So in the future you may want to find another way to get your baggage to your destination i.e.. Checking your baggage, ship your baggage ahead via UPS or FedEx and only carry-on your absolute necessities that you can manage without difficulty.

I'm not trying to bash you (the victim) but this situation can be avoided well before passengers get on the plane. Hopefully in your future travel plans you’re more proactive and the crew on your flights will be much more accommodating to you and your disability.

The airlines as a whole are having a tough time surviving in today's economy and finding good people to run the airline is easily found and also easily forgotten. The airlines need to go back to what use to work and passengers need to understand that flying on the airlines is a privilege and not a right even though they may have payed for a service. Things like this don't happen everyday and hopefully they will be few and far between but they will happen again and I hope whomever reads this will think ahead to lessen the chances of this happening to them.

As I always say: Be Proactive Not Reactive and Enjoy Your Flight!!!

BlkAv8tor2003

04 March 2010

Flight Attendant Falls From Plane

A Qantas flight attendant has fallen from a plane and hit the tarmac while shutting the doors before take-off at an airport near Uluru.

The flight attendant was trying to close the doors of the plane when she stumbled and fell at Yulara airport, Northern Territory Police Superintendent Bob Harrison told ABC Radio.

"All the passengers were seated in the plane," he said.

"The attendant was shutting the aircraft doors ready for take-off when the ground staff pulled the ramp out - the stairway ramp - and unfortunately the attendant lost her footing, falling head first from the aircraft around about three metres to the ground below."

The flight attendant was taken to the local medical centre and then flown to Alice Springs with minor injuries.

SOP at Quantas says that the flight attendants do not actually close the door and early reports say the flight attendant was closing the door in some fashion and may have not been following company policy.

17 February 2010

US Airways Does It Again: Would You Sit Separated From Your 2 and 5 Year Old?

by Sierra on February 15, 2010
Childwild

US Airways!!! Straighten Up And Fly Right!!!!

Hello all BlkAv8tor2003 Checking In!!!

Just when you thought the airlines could do no worse, US Airways comes down and drops the ball in a big way! This is an absolute mistake on the grandest scale and US Airways and the front-line employees failed to do the one thing that is paramount and their primary job function....CUSTOMER SERVICE!!!

How does some many employees who are involved with the boarding process and flight screw things up so bad? Here is the story in brief and I will post a link to the actual blog story of the passenger involved!

US Airways Hates Families and Kids
A mother traveling with her 2 children and another family member who also was traveling with a child were to fly on US Airways from Boston (KBOS) to Tucson (KTUS) with a stop or layover in Phoenix (KPHX) US Airways Corporate home. The skinny of it is all 5 of these passengers were seated separately. A 2 year old, 5 year old, the mom and the other family member with a lap child.

From her story she said that not one of the agents, flight attendants or other passengers would help her get her seats changed, ask for volunteers to change seats so that the children were not seated alone for 5 hours worth of flying and the mother was terrified that if she made a big stink out of it that she would be arrested! I can't count how many times when I flew as a flight attendant, worked as a gate agent or customer service supervisor/manager that I have asked for volunteers to change there seats to accommodate a family in part or full when it came to seat assignments.

This is lazy agents and flight crew not doing what they can to come up with a solution. Give a passengers a free drink or two, free headset or a free meal for making the change...the agents or flight attendants could have done something....If they really wanted too! There was a flight attendant that tried to offer assistance to this passenger in her moments of need but the story was a little sketchy regarding her.

The passenger didn't know if she worked for US Airways or not because she was flying in plain clothes but she did say she was a flight attendant. Sounds like she was commuting or deadheading (deadheading: flying to or from a trip in plain clothing; On duty but not working this particular flight) She offered some assistance but then retreated and all but alienated the passenger. this is one of the weirdest series of events I ever heard of and it was just plain wrong!

This is what you get when people get complacent or just don't care about what they are doing. Being a flight attendant, means a 24 hr smile and you MUST help everyone at anytime and if it's repetitive then you must do things over and over. This incident just shows that the flight crew can be a helpful entity or a hindrance when a passenger is in need. The crew may have been following their company policies about seat assignment changes and things they do on the plane but the last time I checked to a point the company policies are a guide and employees need to use good judgement to solve problems. The crew on board and the agents obviously didn't do anything more than they were suppose to. Again this is why the airlines as a whole have a black eye right now and at the rate they are going the are working on a broken nose too!

Now I don't know if the passenger did her part about making sure her seating was in order before getting to the actual departure gate but there were many things she could have done to lessen the chance of this happening. I sent her a reply to her blog but as of my writing she has not posted it or replied to me regarding it. When this happens I will update this. This is all over Twitter and starting to pick up the national headlines too, so I know this story is far from over. As I hear of updates I will post them too!

The link to her full story is here! Would you sit separated from your 2-year-old?

I have also posted Reservation Tricks When Flying I hope travelers can use them to their advantage to make their travels a little less stressful.

The airline is only going to do so much but it is the responsibility of the airline passenger to be prepared and planning ahead for anything that might be out of the ordinary. When passengers start doing this they will have less stressful trips and when things go well they enjoy their trip just a little bit more!

Remember to Be Proactive And Not Reactive when you fly and enjoy your flight!!!
BlkAv8tor2003

03 December 2009

Nursing mom files complaint against airlines

By Emily Bazar and Sam Hemingway, USA TODAY
A clash between a nursing mother and a flight attendant has sparked a discrimination complaint,
an airline investigation and a grass-roots protest.

Emily Gillette, her husband, Brad; and their then 22-month-old daughter, River,
were removed from an Oct. 13 flight from Burlington, Vt., to New York after a flight attendant asked Gillette to cover up while she was breast-feeding the girl. Freedom Airlines operated the Delta Air Lines flight.
Photo: Emily Gillette was asked to leave a Delta flight after breast-feeding and refusing to cover-up her daughter River, who was 22 months old when the incident occurred.

Gillette, 27, filed a complaint against both airlines last week with the Vermont Human Rights Commission alleging that the airline violated a state law that allows women to breast-feed
"in any place of public accommodation." The airlines have until Nov. 27 to respond,
Gillette's attorney, Elizabeth Boepple, says.

In a show of support, about 30 mothers and fathers and dozens of children staged a "nurse-in"
protest at Burlington International Airport on Wednesday.
"I've always nursed my children when I'm on a plane," says Carolyn Beer, 34, of Burlington.
"Their ears hurt with the altitude change, and it's a strange environment for them. The alternative is to let your kid scream."

The Gillettes, of Espanola, N.M., boarded the flight shortly before 10 p.m.
They had been in Vermont visiting friends and were headed to New York to see other friends and Emily Gillette's sister. Gillette took the window seat in the second-to-last row, she says, and her husband took the aisle.

She began nursing River, using one hand to hold her shirt closed. She says: "I was not exposed."
But the flight attendant approached, tried to hand her a blanket and asked her to cover herself, she recalls. "You're offending me," Gillette quotes the woman as saying.
"I'm not doing anything wrong and I will not cover up," Gillette says she said in response.
Spokesmen for the airlines declined to discuss specifics of the incident.
The flight attendant walked away, Gillette says, and a few minutes later,
a ticket agent boarded and said the flight attendant had ordered them removed.
The airline arranged for a hotel for the family for the night and a flight with a different airline the next morning, but Gillette wasn't satisfied.

"No woman should ever be ashamed of breast-feeding," she says.
She wants "both airlines to create policies that protect a woman from being harassed
for feeding her child on an airplane."

Delta is working with Freedom on an investigation, Delta spokesman Anthony Black says.
"Delta supports a mother's right to breast-feed-slash-bottle-feed her babies on our aircraft," he says. Freedom spokesman Paul Skellon says breast-feeding on a plane is OK if it's done in a "discreet way."

Forty-three states have some form of legislation protecting a woman's right to breast-feed,
according to Mary Lofton, spokeswoman for La Leche League International,
a group that encourages breast-feeding. Lofton says the league has had a growing number of contacts from women who say they were harassed for breast-feeding on planes.

Sharon Panitch, 37, a massage therapist who organized the Burlington nurse-in,
says people who object are "hypocritical." "We just want to take care of our children," Panitch says.